State Farm® Insurance Agent Kenny Moles

"I carried homeowner’s insurance here for over 20 years. I paid every year and never turned in a single loss claim. I did not renew last year. I went with a different company and yet I just received a bill in the amount of $143.29. I called to explain their mistake and that I am No longer insured with State Farm and I could not get a clear answer as to what this $143.29 charge was for!? I did not renew my policy last year but you are billing me for “ Amount due is for the premium earned less any deposit premium paid while the policy was in force from :August 31, 2024 to Jan 10, 2025. “I called and did not get an answer as to what this bill was for. I don’t have to let State Farm know that I went to another insurance company. My policy expired last year. I never renewed. You sent me a letter saying it would be cancelled last year and I thought great. I thought that was the end of my business with State Farm. What are you charging me for??? I will come to the office directly if needed. I will never do business here again. They sent me a bill for….. what? Explain this to me. State Farm has never done anything for me but take my premium every year for over twenty years. It’s awful how you treat longtime faithful customers who have never got anything in return! Not one claim! That is all and I’m disputing this charge! I called again trying to see what the charge was for. I asked to speak to Kenny Mole, again. He was at a meeting, again. He spend more time at meetings than he does at his place of business. The lady who answered the phone told me, “ We’re still trying to hear back from billing to see what this charge is for.” 😳 Say what!? If you do not know what the charge is for, and YOU are the ones who sent me the bill then that’s your problem not mine. Do not take ANYTHING off of my card that you have on file. I told Marixa that and I’m telling everyone else at this place of business. You are not my insurance company anymore! You can’t keep billing me frivolously for….,.. what!? No one has an answer as to what the $143.29 is for. Marixa hung up on me. Very rude for someone to hang up on you while they’re still telling you that you owe them money. I told you in an email on October 17 that I could not pay the insurance. No one responded!! Better look at all those emails. I tell you what, since Mr. Mole won’t call me but keeps sending bills to me, I’ll just come up there one day this week so we all can discuss it. I don’t know what day I will be up there. Im going to surprise you like you surprised me with this bill."

"So helpful!!"

"I made a switch from my past insurance carrier to State Farm. It was the best move for my family. We were able to bundle our services for a much lower rate and added more coverage. It was a simple and easy change. The entire staff including the most helpful agent Natasha A. advised me and helped me make the best decisions in a short amount of time. I highly recommend Sate Farm."

"Spoke with Natasha Alguilar and she had so much patients with me and knew how to help me with insurance. I felt like she was a friend to me, and very comfortable talking with her. Thank You💕😊"

"Excellent service, I really recommend, Natasha Alguilar really helped me a lot since she speaks Spanish, she explained everything to me since it is my first time getting a car insurance, she was very kind. Really recommended."

"Kenny and his team are the best! Kenny is very personable, reliable, trustworthy and knowledgeable."

"My husband and I moved from Florida to NC a few months ago. State Farm has made it an easy transition for us always being knowledgeable, patient and NOT passing us down the line for others to help us. We are very happy with State Farm. We always receive the answers we need. We have highly recommended them to any of our new friends just moving into the area just as we did."

"They have been very helpful in helping finding a policy that works for us.They are very professional, and helpful in explaining our policy."

"Natasha and Kenny have gone above and beyond assisting us with auto and home insurance. They were understanding and nice to work with. Most computer applications overwhelm me but Natasha understood and talked me through how to do things. They are very knowledgeable of the products and explains them well. We are very pleased and feel confident knowing Natasha is taking care of our insurance needs. Thank you."

"Great place took care of me and my family in a situation. Would reccomend them highly"

"Kenny took over for my agent who retired. His entire office staff have been a joy to work with!"

"Always helpful and responsive!"

"They are very helpful and just are amazing people!!!"

"The atmosphere when you walk in the door is welcoming. The staff is very knowledgeable and works well as a team, to help assist each clients needs. I’m a true believer that greatness flows from the head down. When you visit Kenny Moles State Farm, you will see for yourself and will become a believer."

"Highly recommend Kenny! Great person and easy to work with. Reasonable pricing and very professional. Hard worker!"

"Very professional and beat our previous annual insurance premiums by $2,000. Very satisfied!!"

"Kenny Moles Insurance Agency will take care of you. We have multiple kids in our household who are becoming drivers, so we have kept them busy lately with insurance modifications. Kenny is attentive to needs and provides a very responsive service."

"Very nice people that help you and work with you!"

"Everything an insurance agency should be! Friendly and professional service, listened to our needs and responded with a great quote quickly!"

"Natasha did a awesome job helping us with our policy very professional and friendly"

"She saved me money on car and home insurance."

"Natasha Aguilar was very helpful in getting my vehicles insured and getting me a lower price then what I was currently paying. She had everything nicely put together and organized for me. She helped me set up auto pay and was kind."

"Con fio plenamente en mi agente de State Farm. Natasha es muy profecional y nos da un excelente servicio ya que nos podemos comunicar en el mismo idioma"

"Switched and saved within minutes and their agent Natasha was very helpful and nice throughout the process"

"I have auto and life with Kenny and Nichole. They give the very best service ever. Quick responses, pleasant, and caring. Will recommend them to all my friends."